This Privacy Notice explains how Ormonde Benefits Administration LLC collects, uses, shares, and protects information about you when you interact with us, our website, or our services.
Ormonde Benefits Administration LLC (“Ormonde Benefits Administration LLC,” “OBA,” “we,” “us,” or “our”) is a Texas-licensed Third-Party Administrator (License No. 3392865) headquartered at 4100 Alpha Road, Suite 500, Dallas, Texas 75244. We administer the Paydcash™ healthcare benefit program on behalf of plan sponsors, distributors, and members.
This Privacy Notice applies to information Ormonde Benefits Administration LLC collects:
Information that Ormonde Benefits Administration LLC receives, creates, or maintains as a Business Associate on behalf of a covered health plan is also governed by the Health Insurance Portability and Accountability Act of 1996, as amended (“HIPAA”), and the Business Associate Agreement with the applicable plan. Where HIPAA applies, the more protective rule governs.
The categories of information we may collect about you include:
Ormonde Benefits Administration LLC uses the information we collect for the following purposes:
Ormonde Benefits Administration LLC does not sell your personal information. We share information only as described below.
When Ormonde Benefits Administration LLC handles Protected Health Information (“PHI”) as a Business Associate of a covered health plan, our use and disclosure of that PHI is governed by HIPAA, the Privacy and Security Rules, and the Business Associate Agreement we have entered into with the plan.
Ormonde Benefits Administration LLC maintains administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of the information we hold. These measures include encryption in transit and at rest where appropriate, role-based access controls, vendor due diligence, employee training, security monitoring, and incident response procedures designed to meet or exceed HIPAA Security Rule standards and applicable federal and state data security requirements.
No method of transmission over the internet or electronic storage is 100% secure. While we strive to use reasonable means to protect your information, we cannot guarantee absolute security.
Depending on the information at issue and the law that applies, you may have the right to:
To exercise any of these rights, please contact us using the information in Section 16. We may need to verify your identity before responding to your request.
The Paydcash program provides a payment platform that provides HSA and HRA administration services designed to help you settle cash or self-pay purchases for your eligible healthcare expenses. By opting in to SMS services offered under the program, you will receive notifications of upcoming events, updates required by your plan, enrollment requests, and any ongoing event updates via SMS according to your selection.
You can cancel the SMS service at any time. Just text “STOP” to the short code. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, simply sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at privacy@paydcash.com or +1 833-689-6001.
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please read the remainder of this Privacy Policy for details on how to contact us.
Our website does not use cookies. We use a privacy-preserving third-party analytics service (currently Fathom Analytics) to understand aggregate site usage. Fathom does not use cookies, does not fingerprint visitors, does not track individuals across sites or sessions, and does not collect personal information. The analytics service processes information on our behalf under contractual confidentiality obligations and collects only aggregate signals such as page views, referring source, browser type, and country (derived from IP address, which the service does not retain). We do not use cookies, similar technologies, or profiling for cross-context behavioral or targeted advertising.
Our website and services are intended for individuals 18 years of age and older, or, in the case of dependent members of a covered plan, for use by a parent or legal guardian on their behalf. We do not knowingly collect personal information directly from children under 13. If we become aware that we have inadvertently collected such information, we will delete it promptly.
Although Ormonde Benefits Administration LLC is headquartered in Texas, we administer the Paydcash™ program for plan sponsors and members located in multiple states. Where we act as a third-party administrator in a given state, we comply with that state’s third-party administrator licensing and insurance laws and its requirements for safeguarding personal and health information. For employer-sponsored plans that are governed by the Employee Retirement Income Security Act of 1974 (“ERISA”), our handling of plan information is also subject to applicable federal law. The disclosures below describe rights that may apply depending on the state in which you reside.
As a Texas-licensed Third-Party Administrator, Ormonde Benefits Administration LLC complies with applicable provisions of the Texas Insurance Code and the regulations of the Texas Department of Insurance governing the protection of personal and health information.
If you are a Washington resident, the Washington My Health My Data Act (RCW 19.373) provides you with additional rights over your consumer health data. This section supplements the rest of this Privacy Notice to address those requirements. Data that OBA maintains solely as a HIPAA Business Associate is exempt from the MHMDA and remains governed by HIPAA and the applicable plan’s Notice of Privacy Practices.
OBA does not sell consumer health data.
Federal law (including ERISA and Internal Revenue Code rules) requires us to retain certain health benefit plan records for up to seven years. We cannot delete records while we are legally required to keep them; where this applies, we will inform you and delete the data once retention is no longer required. We will respond to any request within 45 days, with one 45-day extension where reasonably necessary. We will not apply a material change to this Privacy Notice to consumer health data already collected without first obtaining your consent. We will not retaliate against you for exercising your rights.
If you are not satisfied with our response, you may contact the Washington State Attorney General’s Office, Consumer Protection Division, at atg.wa.gov or 1-800-551-4636.
For residents of states other than Texas, Ormonde Benefits Administration LLC complies with the third-party administrator, insurance, and information-protection laws of each state in which it is licensed or registered and conducts business. Where a state imposes requirements that are more protective than those described elsewhere in this Notice, we will honor the more protective requirement to the extent it applies to our processing.
To the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), applies to information we collect from California residents that is not otherwise exempt as PHI or financial information regulated by HIPAA or the Gramm-Leach-Bliley Act, California residents may exercise the rights to know, delete, correct, and limit certain uses, subject to verification and statutory exceptions.
Residents of other states with comprehensive consumer privacy laws (including, where applicable, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and others) may have rights to access, correct, delete, and obtain a copy of certain personal data, and to opt out of certain processing. To the extent these laws apply and our processing is not exempt (for example, as a HIPAA-regulated or Gramm-Leach-Bliley-regulated activity, or as data processed on behalf of an ERISA plan), we will honor the rights you have under your state’s law, subject to verification and statutory exceptions.
Where we receive, create, or maintain information as a service provider or Business Associate of an employer-sponsored group health plan governed by ERISA, our use and disclosure of that information is also subject to ERISA, HIPAA, and our agreement with the plan. Plan participants should direct requests concerning their plan information to the plan administrator identified in their plan documents; we will assist the plan as required by our agreement and applicable law.
Our website may contain links to third-party websites and services that we do not own or control, including external map providers, partner sites, and analytics services. This Privacy Notice does not apply to those third-party services. We encourage you to review their privacy notices before providing information to them.
Ormonde Benefits Administration LLC operates from the United States. If you access the website from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those of your country.
We may update this Privacy Notice from time to time. We will post the updated notice on this page with a revised “Last Updated” date. If we make material changes, we will provide additional notice as required by applicable law.
If you have questions about this Privacy Notice or our privacy practices, please contact us:
Attention: Privacy Officer
4100 Alpha Road, Suite 500
Dallas, TX 75244
Email: privacy@paydcash.com
Phone: +1 833-689-6001
For requests involving HIPAA-protected information, please contact your health plan directly. Ormonde Benefits Administration LLC will coordinate with your plan as required by our Business Associate Agreement.